Privacy Policy
Last Updated: 14 October 2026
1. Introduction
Welcome to JSM Concrete Pumping. We respect your privacy and are committed to protecting your personal information when you visit our website or contact us about our concrete pumping services.
This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following types of information when you use our website or contact us:
Personal Information: Your name, email address, telephone number and other contact details you provide.
Enquiry Information: Details about your project, site location, concrete pumping requirements and any other information you include in your enquiry.
Technical Information: Information such as your IP address, browser type, device information and website usage data, where collected.
Communication Records: Messages and correspondence you send to us.
Please do not submit sensitive personal information unless it is necessary for your enquiry.
3. How We Use Your Information
We may use your information to:
Respond to enquiries and quotation requests.
Provide information about our concrete pumping services.
Arrange site visits and discuss project requirements.
Manage bookings, contracts and customer relationships.
Maintain and improve our website and services.
Meet legal, regulatory and insurance requirements.
Protect our business against fraud, misuse and security risks.
We will only process personal information where we have an appropriate lawful basis to do so.
4. Legal Basis for Processing
Depending on the circumstances, we may process your information on the following legal bases:
Contract: To take steps at your request before entering into a contract or to fulfil a contract with you.
Legitimate Interests: To respond to business enquiries, manage our operations and improve our services, where these interests do not override your rights.
Legal Obligation: To comply with applicable laws and regulations.
Consent: Where consent is required, including for certain types of marketing or non-essential cookies.
5. Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers, such as website hosting providers, email services and IT support providers, where necessary to operate our business. We may also disclose information where required by law or to protect our legal rights.
Where third parties process personal information on our behalf, we take appropriate steps to ensure that it is handled securely and lawfully.
6. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including any applicable legal, accounting, contractual or insurance requirements.
No method of transmitting or storing information online can be guaranteed to be completely secure.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential website functionality, understand website traffic and improve user experience.
Where required by law, we will seek your consent before using non-essential cookies or similar technologies. You can also manage cookies through your browser settings.
If we use third-party analytics, advertising or embedded services, those services may process information in accordance with their own privacy policies.
8. Your Data Protection Rights
Under applicable UK data protection law, you may have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your information in certain circumstances.
Request restriction of processing.
Object to certain types of processing.
Request the transfer of your information where the right to data portability applies.
Withdraw consent where processing is based on consent.
Complain to the Information Commissioner’s Office (ICO).
To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.
You can find further information at the ICO website: https://ico.org.uk/
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.
10. Children’s Privacy
Our website and services are intended for business and general adult use. We do not knowingly collect personal information from children unless permitted by law and appropriate in the circumstances.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements. Any updates will be published on this page with a revised date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact JSM Concrete Pumping through the contact details provided on our website.
Website: https://jsmconcretepumping.co.uk/
Email: info@jsmconcretepumping.co.uk
Phone: +44 7491 997981
Address: United Kingdom
